1. Introduction
Welcome to Organic Shop Pakistan. By accessing our website and placing an order, you agree to abide by the following terms and conditions. These terms apply to all visitors, users, and customers of our platform.
2. Products & Descriptions
We strive to ensure all product information, including descriptions, images, and prices, is accurate and up to date. However, errors may occur, and we reserve the right to correct any inaccuracies without prior notice.
3. Orders & Availability
All orders are subject to product availability. In the rare event that an item is out of stock after your order has been placed, we will notify you promptly and offer an alternative or a refund.
4. Payments
All purchases must be paid in full at the time of ordering through our available payment methods, such as Cash on Delivery (COD), bank transfer, or digital wallet.
Please ensure timely and accurate payments to avoid delays or cancellation.
5. Returns & Refunds
- Only sealed, unused, and unopened items are eligible for return within 7 days of delivery.
- To request a return, customers must provide a valid reason along with a photo of the item.
- Once approved, we will initiate a refund or store credit.
- Items that do not come with a factory seal (e.g., certain scrubs, body creams, soaps, bath salts & etc) are not eligible for return, as we cannot verify they haven’t been used.
- Opened or used products will not be accepted for hygiene reasons.
- Return shipping charges will be the customer’s responsibility, unless the product delivered was incorrect.
6. Shipping
We aim to dispatch all orders promptly. Delivery times may vary depending on your location.
Delays caused by courier services or external circumstances are beyond our control, but we will assist in tracking and resolving issues.
7. Exchanges
Exchanges are only applicable for wrongly shipped products. Please notify us within 48 hours of receiving your order to qualify for an exchange.
8. Modifications
We reserve the right to update or modify these terms at any time. Changes will be reflected on this page, and continued use of the website will signify your acceptance.